What you can ask for
You may ask Porterchevy, trading at porterchevy.us, for access to personal data linked to your inquiry or support chat. You may also ask us to correct inaccurate details or delete them where the applicable law gives you that right. This route covers the information used to answer a Chevrolet parts catalogue question, not a promise that a requested part is available.
California CCPA/CPRA and other US state privacy laws may apply to visitors covered by them. The GDPR sections of our privacy information are written for visitors who reach the site from Europe. If you want a regional right considered, say so in the request.
What the request may concern
The inquiry form records name, phone, email, address, kind of enquiry, message, requested specification and the consent tick. The system also records the IP address, browser user-agent string, referring URL, the moment the form was rendered and the moment it was sent. Support chat keeps the conversation and a token in the visitor's browser so the visitor can return to it.
We do not require a VIN, vehicle address or identification document for every request. Send only the detail needed to help us locate the record. A VIN can identify a vehicle, but it is not automatically needed to verify the person asking about their Chevrolet parts inquiry.
Identity checks stay proportionate
We may ask for information already associated with the record, such as the email address used for the inquiry or a brief description of its subject. We use that check to avoid disclosing one person's data to another. We do not automatically demand a government identification document, a VIN or a full postal address.
If a request is unusually broad or the supplied details do not match anything we hold, we will explain what further, proportionate information is needed. Please do not upload identity documents through this form. A request can be handled by email at [email protected] or by phone at (302) 453-6800.
An answer is targeted within 7 days
We answer a data request within 7 days. The response may explain that a record is not held, provide the accessible information, ask a focused verification question, or describe why a particular request cannot be completed. The answer is sent through the contact route supplied in the request.
Inquiry records and email copies are kept for 36 months; chat transcripts for 12 months; server and access logs for 90 days; and a consent-choice record for 12 months. These periods describe the records this site keeps, not a reason to collect more information than the request needs.
Send a personal data request
Use the form below. Required consent means we may use the supplied details to answer this request. It is not marketing permission. Keep notes specific. Do not enter payment details.
If the answer does not resolve it
Write to [email protected] with the concern. You may also complain to your state Attorney General. In California, you may contact the California Privacy Protection Agency. The postal contact is 414 EAST CLEVELAND AVENUE, NEWARK, DE 19711.